Customer Satisfaction Priority: At Volla, we prioritize the satisfaction of our customers above all else.

• Return Policy:

  • Eligibility: Products can be returned within 5 days of receiving the shipment if unused, in original packaging, with intact tags and labels.

• Refund Process:

  • Approval: Upon approval of the return request, the item should reach our location within 20 days.

  • Notification: We'll notify you of refund approval or rejection after inspecting the returned item.

  • Method: Approved refunds will be issued in the form of store credit.

• Shipping Costs: Customers bear shipping costs and any associated customs duties, except for defective/damaged products or errors on our part.

• Exchanges: We don't offer direct exchanges; customers can return the original item for store credit and place a new order.

• Non-Eligible Items: Final sale items, gift cards, and personalized/custom-made products are not eligible for return or refund.

• Damaged or Defective Items:

  • Notification: Inform us within 48 hours of receipt with relevant details and supporting documentation.

  • Resolution: We'll work with you to provide a replacement or store credit.

• Refund Processing Time: Please allow up to 7-10 business days for the refund to be processed as store credit.

• Change of Mind:

  • Return Policy: Standard return policy applies; customer bears return shipping costs.

  • Order Cancellation: Store credit is offered for order cancellation within 12 hours of purchase; no cancellations accepted after 12 hours.

• Exceptional Customer Service: Our goal is to deliver exceptional customer service and address concerns promptly.

• Contact Us: For questions or assistance regarding our return and refund policy, contact our customer service team. We appreciate your choice in selecting Volla as your preferred brand.